North East Surrey Crematorium

Contact us

Office Manager and Registrar

Contact: Barbara Ward
North East Surrey Crematorium
Lower Morden Lane,
Morden
Surrey
SM4 4NU

Email: bward@wandsworth.gov.uk

Board Meeting Info

Agenda / Reports / Minutes

Contact: Amy Dumitrescu
Clerk to the NESCB
London Borough of Sutton
Civic Offices
St. Nicholas Way
Sutton
Surrey SM1 1EA

Email: amy.dumitrescu@sutton.gov.uk

Accounts & Estimates

Contact: Jean Stevenson
Treasurer to the NESCB
Wandsworth Borough Council
Finance Department (TH217)
Town Hall
Wandsworth High Street
London SW18 2PU

Email: jstevenson@wandsworth.gov.uk

Operational Management

Contact: Clive Andrews
Surveyor to the NESCB
c/o North East Surrey Crematorium
Lower Morden Lane
Morden
Surrey
SM4 4NU

Email: nescb.crematorium@talk21.com

How to complain

Stage 1

Most complaints can be sorted out if you talk the matter over with the member of staff you have already dealt with or the Office Manager and Registrar. You can complain in person, by letter, fax, telephone or email. If you need to make a formal complaint on any matter please address that complaint in the first instance to The Surveyor to the North East Surrey Crematorium Board

Your complaint will be acknowledged within five working days. The Surveyor will arrange for your complaint to be investigated by himself or another senior officer, and a written response will be given to you within 10 working days.

Stage 2

If you are not happy with the Surveyor's response or the way in which it has been dealt with, please write to The Clerk to the North East Surrey Crematorium Board.

The Clerk will respond to you within five working days stating how he proposes to deal with your complaint. If you do not agree to your complaint being dealt with in any other way, the Clerk will refer it to a Panel comprising of at least two elected Members of the Board. The Panel will consider your complaint and provide a formal response on behalf of the Board. The Clerk will let you know what procedure the Panel propose to adopt in considering your complaint.

As the Board is a public sector organisation closely associated with local government, you can , if you are still not satisfied, take your complaint to the Local Government Ombudsman. The Ombudsman is an independent person who can be contacted at:

The Oaks No.2
Westwood Way
Westwood Business Park
Coventry CV4 8JB
Telephone: 024 7682 0000
Fax: 024 7682 0001


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Opening times

The gates open at:

The gates close at:

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